Privacy Policy

Neave Linguistic Services ("Neave," "we," "us") provides translation, interpreting and notary services from Houston, Texas. This policy explains what personal information we collect, how we use it and the choices you have.

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Information we collect

• Contact details you give us: name, email address, phone number and mailing address.

• Documents and content you send for translation, interpreting or notarization. These may include sensitive information such as identity, immigration, medical, legal or financial details.

• Booking details: service, language, date and time, and answers you give on our booking forms.

• Payment information. Card payments are processed by our payment providers; we do not store full card numbers.

• Messages you send us by email, text, phone, website chat or forms.

• Basic website data such as pages visited, device and browser type, collected through cookies and our website platform.

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How we use it

• To provide, schedule and deliver the services you request, including sharing what is needed with the translator or interpreter assigned to your job.

• To send quotes, invoices, confirmations, reminders and service updates.

• To process payments and keep business and tax records.

• To answer questions, improve our services and keep our website secure.

• To meet legal obligations.

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Who we share it with

We do not sell your personal information. We share it only with: the linguists who work on your job, who are bound by confidentiality agreements; service providers that run our website, booking, payment, email, video meeting and phone systems; and authorities when the law requires it.

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Text messages

If you give us your mobile number, we may text you about your quote, booking or order. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share mobile numbers or text-message consent with third parties for their marketing.

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Confidentiality and health information

We treat every document and session as confidential. When we work for healthcare providers, we sign Business Associate Agreements and handle protected health information as those agreements and HIPAA require.

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How long we keep it

We keep translated documents and records only as long as needed to provide the service, handle corrections and meet legal and tax requirements, then delete them. You can ask us to delete your files sooner unless we must keep them by law.

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Security

We use password-protected accounts, encrypted payment processing and limited access to client files. No system is completely secure, but we work to protect your information.

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Your choices

You can ask to see, correct or delete your personal information, or stop marketing emails, by contacting us. We will respond within 45 days.

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Children

Our services are not directed to children under 13, and we do not knowingly collect their information online.

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Changes

We may update this policy and will post the new date at the top of this page.

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Contact

Neave Linguistic Services, Houston, Texas · curiel@neavelinguisticservices.com · (832) 542-1539