Refund Policy

Last updated: October 2026

Translations

Before work starts: full refund.
After work starts: we refund the part not yet completed, minus any work already done.
After delivery: no refunds, but we correct our own errors free of charge if you tell us within 14 days.
Rush fees are not refunded once the rush work has started.
If USCIS or another agency rejects a certified translation because of our error, we correct it free or refund the translation fee.

Notarization and apostille

Fees are refunded if you cancel before the notarization takes place.
Government fees (such as the $15 Texas apostille fee) are not refundable once submitted.

Online interpreting sessions

Monday to Friday sessions: you can cancel up to 72 hours (3 days) before the session for a full refund or a free reschedule.
Weekend sessions (Saturday or Sunday): you can cancel up to 5 days before the session for a full refund or a free reschedule.
After these deadlines, the booking can no longer be cancelled or refunded, and the full session price is charged.
No-show: if you do not join within 15 minutes of the start time, the session is charged in full.
Sessions start and end at the booked time, even if you join late.
If our interpreter does not attend, you receive a full refund or a free reschedule.

Half-day, full-day and multi-day interpreting (by invoice)

Cancel 48 hours or more before: your deposit is refunded or moved to a new date.
Cancel 24 to 48 hours before: the deposit is kept.
Cancel less than 24 hours before, or no-show: 100% is charged.

How refunds are paid

Refunds go back to the original payment method within 10 business days. Card processing fees already charged are not refunded on cancellations made by the client.

How to cancel

Email curiel@neavelinguisticservices.com or call (832) 542-1539. Online bookings can also be cancelled from the confirmation email, up to 72 hours before a Monday to Friday session or 5 days before a weekend session. After that, online cancellation is closed.